IT Operations Manager

IT Operations Manager This role sits at the intersection of the Technical and Operations teams, helping to ensure both departments are aligned and working towards shared goals of compliance, automation, efficiency and continual service improvement. You will play a key role in translating technical capability into well-defined, repeatable, and scalable service offerings that deliver clear value to clients across the board.Key Responsibilities Assisting the Head of Technical with the development of our services and service deliveryLiaising with the Operations Department to improve our security and meet ISO 27001 compliance requirementsA point of escalation for service-based client feedback, ensuring client satisfaction is maintained with all service deliveriesBuild and maintain relationships with key customer and software partners to support our message of excellenceOverseeing Managed Service requests and maintaining SLA''sManagement of Professional Services bookings with clientsAssisting in the creation of Statement of Work and Job sheets for Professional Services engagementsProviding first and second line help desk technical supportProviding internal office IT support to the team where requiredThe successful candidate will have:Excellent verbal and written communication, with an eye for detailExperience with technical service provision (support, managed services, consultancy)Experience managing Microsoft 365Experience meeting ISO 27001 compliance requirementsOrganised and ..... full job details .....