IT Operations Manager

IT Operations Manager (Service Management andamp; Site Reliability) - Permanent, Knutsford Hybrid - 3 days on site 2 days remote Required:- Proven experience managing cloud platforms in critical, always-on production environments. Demonstrable experience owning or operating services where uptime, data integrity, andamp; regulatory compliance are critical. Azure Certification. Operations Manager, Service Manager, or equivalent, with ownership of live services. Strong hands-on experience with ITIL service management practices, particularly Incident, Problem, Change, andamp; Continual Improvement. Experience managing Customer Service/L1 support teams in a production environment. Working knowledge of Site Reliability Engineering (SRE) principles andamp; operational risk management. Strong technical foundation across Azure, Windows Server, Linux (RedHat), Active Directory, networking, andamp; Scripting (PowerShell, Bash, or Python). Experience delivering platform upgrades andamp; managing production change in cloud andamp; hybrid environments. Experience owning operational budgets andamp; cost centres. Calm, structured leadership style with a strong focus on uptime, customer impact, deadlines, andamp; service quality. A genuine commitment to training, mentoring, andamp; building high-performing operational teams. IT Operations Manager Role Summary Seeking an experienced Operations Manager to act as the operational owner andamp; Service Manager for a business-critical platform, ..... full job details .....