IT Operations Manager

An exciting leadership opportunity for an experienced Technology Operations professional to take ownership of business-as-usual IT services within a complex organisation. This role is responsible for service management, end-user services, application support, supplier performance, operational resilience and continual improvement, ensuring technology services remain reliable, accessible and aligned to organisational objectives. Client Details This organisation operates in the not-for-profit sector and is based in London. Description Lead the day-to-day delivery of technology operations, ensuring high-quality and accessible IT services. Own and develop the IT service management framework, including incident, request, problem, change, knowledge and configuration management processes. Define and manage service level agreements (SLAs), operational level agreements (OLAs), service catalogues and performance metrics. Lead major incident management, ensuring effective coordination, communication, service restoration and post-incident reviews. Oversee application support services, including support models, documentation, release coordination and supplier escalation routes. Drive continual service improvement using service data, trend analysis and user feedback. Manage demand, capacity, availability, continuity and operational resilience across technology services. Ensure new and changed services transition successfully into live support through robust service readiness processes. ..... full job details .....