IT Operations Manager

IT Operations Manager Leeds (2-3 days remote working per week) c 50,000 to 55,000 per year Plus excellent company benefits and incentives The Opportunity: Our client is currently looking for a hands-on IT Operations Specialist for their Leeds based IT team. You will have an excellent understanding of implementing ITIL practices and service management frameworks, as well as having direct responsibility for the management of teams delivering company services. You will have proactive line management skills to ensure that teams consistently deliver a high level of service across infrastructure, applications, and end-user support. Skills and Experience: Strong experience working in an IT Manager/Operations lead role In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow, etc.) Experience with change management planning and documentation A deep understanding of escalation actions, processes and reporting Extensive exposure to release and deployment management processes Ability to manage senior level stakeholders and end clients Experience with managing teams of IT professionals Role and Responsibilities: Oversee day-to-day IT service operations, ensuring consistent delivery across infrastructure, applications, and end-user support Ensure timely resolution of incidents and problems. Lead root cause analysis and implement preventative measures Collaborate with Programme Delivery and Change teams to ensure smooth transitions and ..... full job details .....