IT Operations Manager

IT Operations Manager - Permanent - LeedsAn opportunity has arisen for an IT Operations Manager to join a law firm based in Leeds. This role is responsible for leading the IT function, ensuring secure and efficient technology operations, and supporting the organisation''s strategic objectives.Key ResponsibilitiesLead and manage the day-to-day IT operations, infrastructure and hybrid server environment.Ensure IT systems support current and future business requirements.Manage IT budgets, forecasting and cost control.Oversee IT risk management, disaster recovery and backup processes.Maintain network, data and communications security, including Cyber Essentials Plus accreditation.Provide second and third-line support across hardware, operating systems, software, telephony and printing.Manage Microsoft Azure, Microsoft 365 and associated cloud services.Maintain and develop the case management system, including workflows, forms and documentation.Produce reporting and data insights using SQL, Excel, audit logs and Power BI.Manage telephony systems and mobile communications.Lead and support the IT team.Manage supplier relationships, contracts and procurement.Maintain hardware life cycle planning and software licensing records.Deliver IT-related training, including cyber security, AML and system training.Review and maintain IT policies and procedures to meet legal and regulatory requirements.Key ExperienceExperience managing Microsoft Server (2025, 2022, 2019).Strong knowledge of ..... full job details .....