IT Operations Leader

Robert Half has exclusively partnered with OUem to recruit for a newly created IT Operations Lead role based in Oxford. This is a permanent opportunity, paying up to £85,000, plus 25% discretionary award, ideal for candidates looking for better exposure to leading IT strategy and technology operations.Senior hands-on IT Operations Lead responsible for operational stability, governance, and delivery of technology change across a multi-system environment.This role combines IT operations leadership, policy andamp; governance ownership, vendor management, data mapping, and end-to-end technical project delivery. Acts as a key interface between Technology, Compliance, and Operations.Key ResponsibilitiesIT OperationsOwn day-to-day operational performance of infrastructure, SaaS, and core business systemsDefine and manage service standards, KPIs, and support processesManage and hold third-party IT vendors accountablePolicy, Governance andamp; ControlsAuthor, maintain, and enforce IT policies, standards, and proceduresMaintain audit readiness and documented IT controlsAlign IT operations with compliance and risk requirementsProject andamp; Change DeliveryLead end-to-end delivery of IT initiatives (cloud migrations, infrastructure upgrades, system replacements, security tooling)Ensure operational readiness: documentation, training, and support handoverData Mapping andamp; Information RiskOwn system/data maps, data locations, access models, and system dependenciesImprove visibility and ..... full job details .....