https://jobs.co.uk/job/it-operations-lead-big-red-recruitment--284d80b7-bbd2-4062-848b-0ccf07b49bf2 RSS feed for IT Operations Lead at Big Red Recruitment. en-gb Mon, 01 Jun 2026 17:20:11 GMT https://jobs.co.uk/job/it-operations-lead-big-red-recruitment--284d80b7-bbd2-4062-848b-0ccf07b49bf2 https://jobs.co.uk/job/it-operations-lead-big-red-recruitment--284d80b7-bbd2-4062-848b-0ccf07b49bf2 Mon, 01 Jun 2026 11:50:45 GMT Location: Birmingham | Salary: 45000.00-45000.00 Annual | Type: Permanent | Looking for a hands-on IT operations role where you can shape processes, improve tooling, and help modernise an evolving technology environment? You''ll be joining a SaaS business with a collaborative technology team supporting both internal users and operational infrastructure. This role has been created to help bring more structure, automation, and technical ownership into the IT operations function. This is not a traditional service desk management role. You''ll still be hands-on technically, but you''ll also have the autonomy to improve processes, influence tooling decisions, and help drive operational maturity across the business. You''ll oversee the day-to-day IT operations and support environment, acting as an escalation point while helping the wider team improve efficiency. Responsibilities will include:Supporting and mentoring a small IT support functionActing as an escalation point for complex support and infrastructure issuesManaging internal IT operations across user devices, endpoints, and Microsoft environmentsSupporting Windows server infrastructure and wider operational systemsHelping improve monitoring, operational processes, and documentationDriving improvements a... Permanent