IT Operations Analyst

IT Operations Analyst - Onsite - Northwich - ContractWork Location: Fully Onsite - NorthwichShift: Monday - Friday, 8:00 AM - 5:00 PM local timePosition Type: Contract with potential to extend (Not guaranteed permanent at this time)We are currently looking for a motivated IT Operations Analyst to join our team! Your ResponsibilitiesAs an IT Operations Analyst, you will be the face of local and remote tech support, ensuring our regional infrastructure runs flawlessly. Your daily tasks will include:Tech Support: Provide 2nd level IT support to onsite and remote end-users.Troubleshooting: Use basic analysis techniques to resolve incidents and assist with root-cause analysis.Remote andamp; Onsite Care: Utilize remote control software (Bomgar) while also being available for onsite walk-in assistance.Customer Service: Use your strong communication skills during regular interactions with IT users.Collaboration: Work closely with project team members, support functions, external partners, and vendors.ITIL Compliance: Conform to ITIL processes, ensure efficient incident resolution, and maintain proper system logging.System Maintenance: Execute hardware and software change requests and install/maintain local infrastructure as needed.Your ProfileMust-Haves (Experience andamp; Hard Skills):Experience: At least 2 years of IT experience in a technical customer support role.Tech Stack Mastery: Solid familiarity with:Windows 11 andamp; MS O365 Mobile Phone Support (Android andamp; iOS) ..... full job details .....