Negotiable
Overview
Seeking an experienced Network and Communications Manager to lead IT network and communications operations, governance, and strategy. The role covers WAN, LAN, WLAN, firewalls, telephony, mobile infrastructure, and data centre/server rooms, with a focus on lean processes, scalable solutions, and continuous improvement.Key Responsibilities
Organisation and Governance: Lead and manage network and communications services, ensuring operational excellence. Define and implement standards, policies, and procedures. Ensure KPI targets are met and evolved to match capability and maturity. Report on service status to leadership.Operations: Manage network tools, updates, patching, and security compliance. Provide coverage for both core and out-of-hours support. Ensure services are documented, supported, and reviewed throughout their lifecycle. Deliver service improvements while maintaining budgets.Collaboration: Build strong relationships with internal stakeholders and 3rd party partners. Manage partner performance against SLAs and KPIs. Support wider IT service delivery goals.Strategy and Vision: Develop team roadmaps and strategies. Prioritise requirements and manage expectations. Oversee budgets, risk registers, and capability mapping. Identify and implement service improvements.Leadership: Set and align team objectives. Conduct talent reviews and manage recruitment. Promote open communication, feedback, and a high-performance culture. Inspire and engage teams through clear direction and shared goals.Skills and Experience
Strong technical knowledge of networking systems, software, and suppliers.Hands-on IT service management experience (ITIL, BSc/MSc desirable).Familiarity with tools such as ServiceNow, Freshservice, Jira, Workday.Excellent people management, communication, and change leadership skills.Additional Requirements
Flexibility for out-of-hours work and occasional travel.Ability to meet security clearance requirements for certain sites.Comfortable with some physical activity, such as moving IT equipment.Competencies
Innovative and solution-oriented.Strong influencing and motivational abilities.Flexible yet methodical, with excellent time management.Resilient under pressure and able to lead through ..... full job details .....