IT Networks Comms Manager

Network & Communications Manager

Overview
Seeking an experienced Network & Communications Manager to lead IT network and communications operations, governance, and strategy. The role covers WAN, LAN, WLAN, firewalls, telephony, mobile infrastructure, and data centre/server rooms, with a focus on lean processes, scalable solutions, and continuous improvement.

Key Responsibilities

Organisation & Governance

• Lead and manage network and communications services, ensuring operational excellence.
• Define and implement standards, policies, and procedures.
• Ensure KPI targets are met and evolved to match capability and maturity.
• Report on service status to leadership.

Operations

• Manage network tools, updates, patching, and security compliance.
• Provide coverage for both core and out-of-hours support.
• Ensure services are documented, supported, and reviewed throughout their lifecycle.
• Deliver service improvements while maintaining budgets.

Collaboration

• Build strong relationships with internal stakeholders and 3rd party partners.
• Manage partner performance against SLAs and KPIs.
• Support wider IT service delivery goals.

Strategy & Vision

• Develop team roadmaps and strategies.
• Prioritise requirements and manage expectations.
• Oversee budgets, risk registers, and capability mapping.
• Identify and implement service improvements.

Leadership

• Set and align team objectives.
• Conduct talent reviews and manage recruitment.
• Promote open communication, feedback, and a high-performance culture.
• Inspire and engage teams through clear direction and shared goals.

Skills & Experience

• Strong technical knowledge of networking systems, software, and suppliers.
• Hands-on IT service management experience (ITIL, BSc/MSc desirable).
• Familiarity with tools such as ServiceNow, Freshservice, Jira, Workday.
• Excellent people management, communication, and change leadership skills.

Additional Requirements

• Flexibility for out-of-hours work and occasional travel.
• Ability to meet security clearance requirements for certain sites.
• Comfortable with some physical activity, such as moving IT equipment.

Competencies

• Innovative and solution-oriented.
• Strong influencing and motivational abilities.
• Flexible yet methodical, with excellent time management.
• Resilient under pressure and able to lead through change.