IT Network Technician

About The RoleDue to the expansion of our IT Department we are looking for a new team member to take on the role of Network Technician. You will serve as the first point of contact for IT assistance to our store network and head office. This position is based onsite at our Head Office on the edge of the City Centre, but occasional travel and overnight stays may be required. Key responsibilities: 1st line support, diagnosing hardware and software faults and solving technical and applications problems. Liaise with end-users to ensure issues are resolved. Helpdesk support on a variety of back office applications. Install and configure computer hardware, operating systems and applications. Set up new hardware and recycle old hardware. Approve permission change requests and starter and leaver management. Assist with the support of Active Directory. Ensure licences are assigned and/or renewed as needed. Assist with the roll-out of new applications. Liaise with external contractors and suppliers as needed Hardware Support - e.g. PCs, Laptops, printers, photocopiers, office moves etc. Management of Users/User Environment - Application management, network environment, PC and Desktop. Support and administer Microsoft 365 services including email, file sharing, and collaboration tools. Troubleshoot issues relating to Microsoft Exchange Online, Microsoft Teams, and Microsoft OneDrive. Support onboarding and offboarding of staff (device setup, access provisioning). Monitor and ..... full job details .....