IT MSP Service Delivery Manager - Transformation, People, Process

Build and Own the Whole Service Operation. Not Just the Queue Most Service Delivery Manager roles ask you to maintain what''s already there. This one doesn''t. We''re looking for an experienced MSP Service Delivery Manager to take ownership of our Managed Services operation, strengthen how we deliver support, develop our people and build a more proactive, customer-focused service that scales with our growth. You''ll have genuine authority to improve service delivery, develop people, refine operational processes and work directly alongside our CTO to shape the future of our Managed Services business. If you''ve ever wanted the opportunity to build and improve an MSP rather than simply maintain one, we''d love to hear from you. The Role at a Glance Technical Service Delivery Manager Aston Cross, Birmingham - Office Based Initially (3-6 Months) Hybrid Working Thereafter (Subject to Successful Onboarding, Performance and Business Requirements) Competitive Salary DOE + Company Benefits Permanent Full Time Reporting to: CTO The Opportunity We''re specifically looking for someone who has already led Service Delivery within an MSP and can demonstrate how they''ve improved or transformed a service operation before. You''ll inherit a solid foundation with genuine opportunity to improve how we operate, developing a more proactive, accountable and customer-focused service operation. You''ll lead our Service Desk, Escalation and Centralised Services teams while working closely with the ..... full job details .....