IT Migration Technician

IT Migration Technician
Location: Telford (with travel across Shropshire & Staffordshire)
Salary: Competitive (DOE)
Hours: 08:00-16:30 (Mon-Fri)
Temp Contract
About the Role
My client is looking for a customer-focused IT Migration Technician to support a large-scale Microsoft tenancy migration project.
Working as part of a dedicated project team, you will be responsible for assisting users throughout the migration process, ensuring their devices, accounts, emails, files, and Microsoft services are successfully transitioned into a new Microsoft tenancy with minimal disruption.
This is a hands-on role combining technical tasks with excellent customer service, as you'll guide users through the migration process, answer questions, and ensure everything is fully operational before sign-off.
The role is primarily based in Telford but will require travel to sites across Shropshire and Staffordshire. A full UK driving licence and access to your own vehicle are essential.
Business mileage will be reimbursed.
Key Responsibilities

• Carry out Microsoft tenancy migrations following documented procedures.
• Reconfigure user devices and accounts for the new Microsoft environment.
• Migrate Outlook mailboxes, email content, Teams chat history and user data.
• Ensure personal files and relevant system access are successfully transferred.
• Configure access to any systems that remain within the legacy Microsoft tenancy.
• Work directly with end users, guiding them through the migration process.
• Perform post-migration checks to ensure systems are fully operational.
• Obtain user acceptance and sign-off once migrations have been completed.
• Accurately document completed work and escalate any technical issues where necessary.
• Travel to various company locations to complete scheduled migrations.

• Previous experience in an IT support, desktop support or migration role.
• Good understanding of Microsoft 365, including Outlook, Teams and Windows environments.
• Experience configuring user accounts and end-user devices.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Able to follow structured processes and documentation accurately.
• Comfortable working independently and managing workloads across multiple sites.
• Full UK driving licence and access to your own vehicle.

• Varied role with a mix of technical and customer-facing responsibilities.
• Mileage reimbursement for business travel.
• Supportive project team and structured migration process.
• Immediate start available for the right candidate.