IT Manager - Supplier & Service Management - Hybrid

OverviewAre you ready to take ownership of IT supplier and service performance in a fast-paced, purpose-driven environment? We are looking for an experienced IT Manager to lead vendor management and service delivery for our growing infrastructure-focused business. This is your chance to step into a hands-on role where you''ll shape supplier relationships, drive IT service improvements, and influence strategic outcomes while working with a passionate team that''s committed to building better lives and stronger communities. If you''re commercially sharp, people-focused, and ready to make a meaningful impact, we''d love to hear from you.

RoleIT ManagerWest London - Onsite 4 days a week£40,000 - £60,000 DOE. Plus up to 10% annual bonusBenefits include 25 days annual leave, performance related annual bonus, pension scheme, on-going training and development.

Your Skills1+ years running outsourced IT or telecoms contract. CIPS Level 4. Degree or equivalent in IT, Information Systems or Business Management. ITIL v4 Managing Professional or higher.

Who we areWe''re a trusted leader in delivering end-to-end workforce solutions - from recruitment and technology to workforce supply, management, and training - tailored for the infrastructure, construction, and civil engineering sectors.

Key Responsibilities

Manage full lifecycle for 6+ IT/telecoms vendors, including contracts, renewals, and performance reviews

Oversee daily/weekly SLAs, drive service improvements, and align to ITIL metrics

Lead IT governance board; maintain risk register and support ISO/cybersecurity compliance

Control £700k IT OPEX budget; track costs and manage asset register

Sponsor supplier-led projects (e.g., ERP, M365); build cases and track benefits

Communicate clearly with execs; use NPS/CSAT to improve supplier service

What You''ll Bring to the Team

Managed multi-supplier, outsourced IT and telecoms contracts end-to-end

Understanding Microsoft Cloud environment

Run IT Teams across Microsoft stack

Led RFPs, contract negotiations, and vendor performance reviews

Tracked SLAs and supported supplier-led change projects

Familiar with ISO 27001, GDPR, and risk reporting

Clear communicator with execs, users, and vendors

Data-driven; focused on cost, service, and risk improvement

Certifications and Education

ITIL v4 Managing Professional | PRINCE2 Practitioner | Agile PM

CIPS Level 4 (Commercial and Contract Management)

Degree in IT, Info Systems, or Business Management

Why Join Us?We value our employees and offer a range of benefits to support your well-being and professional growth:

Generous Annual Leave - 25 days of holiday per year (pro-rated in the first year).

Performance Linked Annual Bonus.

Pension Scheme - 5% matched Auto-enrolment with People\''s Pension after 3 months.

Training and Development - We invest in our people, offering job-specific training and career development opportunities.

Join us and be part of a team that values growth, support, and career progression!

Application noticeWe take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. You may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy and Notice on our website for further details.

ContactIf you have any pre-application questions please contact us first quoting the job title and ref. Good luck, Team ..... full job details .....