IT Manager

Job Title: Technical IT Operations ManagerLocation: North Yorkshire Salary: 60,000 - 65,000 + benefits Type: Full-time, PermanentOverviewWe are seeking a hands-on Technical IT Operations Manager to join a global organisation based in North Yorkshire. This is a key leadership role responsible for the day-to-day running of a busy IT department while also shaping and delivering the IT roadmap.The successful candidate will combine strong hands-on technical expertise (Azure / Microsoft 365) with proven experience managing IT operations, teams, and strategic initiatives in a fast-paced environment.Key ResponsibilitiesIT Operations and Service DeliveryOversee the daily operations of the IT department, ensuring high availability and performance of systems and servicesManage IT support, infrastructure, and service delivery across the organisationEnsure SLAs and KPIs are met, driving continuous improvement in service qualityAct as an escalation point for complex technical issuesTechnical LeadershipRemain hands-on with core technologies, particularly Azure and Microsoft 365Provide technical guidance across infrastructure, cloud services, and securityLead on troubleshooting, system optimisation, and architecture decisionsEnsure robust cybersecurity and compliance practices are in placeStrategy and Road mappingOwn and deliver the IT roadmap, aligning technology with business objectivesIdentify opportunities for innovation, automation, and efficiency improvementsLead IT projects, ..... full job details .....