IT Manager

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IT Manager

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Makers

About the Role

We are looking for an IT Manager to keep Makers running smoothly, ensuring our people and students have the technology and support they need to thrive. This is a hands-on role where you will balance day-to-day IT support with forward-looking projects to strengthen our systems, security and resilience.

It is also an exciting growth opportunity. You will gain exposure to information security and compliance frameworks (ISO 27001, Cyber Essentials Plus), support audit preparation, and contribute to our ISMS. You will work closely with the Ops and IT Coordinator, taking the lead on more complex technical issues and projects, and ensuring we continue to operate as a secure, efficient and future-ready organisation.

This role is hybrid. We work flexibly, but you will need to spend at least 2 days a week in our Shoreditch office.

What you will be responsible forEnd-User Support and Equipment Management

Provide technical support to staff and students across Slack, email and phone, resolving hardware, software and system issues efficiently

Manage the full lifecycle of IT equipment, from distribution and setup to maintenance and inventory

Prioritise and resolve IT support tickets quickly and effectively

Systems Administration and Maintenance

Monitor and maintain IT infrastructure including servers, networks and cloud-based systems to ensure performance, security and uptime

Manage subscriptions and contracts with IT and tech suppliers, ensuring renewals are considered in good time

Carry out proactive maintenance such as updates, patches and performance tuning

Project Implementation and Knowledge Management

Lead and deliver IT projects including system upgrades, software deployments and infrastructure improvements

Create and maintain documentation of IT processes, procedures and configurations to support knowledge sharing

Provide training and support to staff and students so they can make the best use of technology

Collaborate with the IT Coordinator and Operations team on complex challenges and IT strategy

ISMS and Certification Management (ISO 27001 and Cyber Essentials Plus)

Support the maintenance and improvement of our ISMS

Assist with certification audits, including managing actions from internal and external assessments

Carry out risk assessments, implement treatment plans and maintain the Statement of Applicability

Oversee technical security controls such as firewalls, patch management and vulnerability scanning

Policy, Procedure and Incident Response

Contribute to the development and review of information security policies and procedures

Manage incident response, including investigation and follow-up analysis

Deliver security awareness training and help embed a culture of security

Keep accurate documentation of processes and configurations

Compliance, Monitoring and Reporting

Monitor compliance with laws, regulations and standards such as GDPR

Conduct security monitoring, vulnerability assessments and penetration testing

Report on security and compliance status to management and stakeholders

Act as the main point of contact for security and compliance queries

What we value at MakersConnect to our mission

- Be excited about our mission at Makers to change lives, and help to create an environment where our team can do their best work and thrive.

Value Growth

- You love learning, are open to new opinions and approaches, and enjoy continuously developing yourself and others.

Value Joy

- You care about others and are able to empathise, communicate effectively, overcome challenges and help create a supportive and joyful place to work.

Value Trust

- You value trust in your working relationships and are able to work in an environment that values transparency, open feedback, clear communication, and challenging the status quo as key foundations.

Requirements and Benefits

Minimum holiday policy (at least 30 days per year, excluding UK Bank Holidays) plus company-wide Winter and Summer shutdowns.

Unlimited fully paid wellness leave from day one, because mental health matters as much as physical health.

Private Medical Insurance (post-probation).

£500 Learning and Development allowance per year, plus paid time for training.

Weekly yoga and daily meditation sessions open to staff and students.

Company pension contributions.

Enhanced parental leave: up to 20 weeks fully paid maternity leave, 8 weeks fully paid paternity or secondary caregiver leave, and 20 weeks fully paid adoption leave.

Access to Perks at Work for shopping and leisure discounts.

Diversity and inclusion are core to our mission. We are committed to building a culture where everyone feels valued and a strong sense of belonging. We encourage applications from all backgrounds, communities, and industries. We see the value in the unique ideas you bring to help us achieve our mission.

Job details

Seniority level: Entry level

Employment type: Full-time

Job function: Information Technology

Industries: Professional Training and Coaching

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