IT Manager

Role: IT Manager Location: Middlewich, Cheshire Salary: Up to £50,000 + £6,000 Performance Bonus Benefits: Pension, Free Parking, 33 Days Holiday, Mileage / Company Vehicle Access We''re looking for an experienced IT Manager to join an established Managed Services business in Middlewich, taking responsibility for the technical team and the delivery of IT support, projects and managed services across its customer base. This is a hands-on leadership position combining people management, service delivery, customer engagement and technical oversight. You''ll report directly to the Managing Director and play a key role in developing the technical function as the business continues to grow. The Role As IT Manager, you''ll take ownership of day-to-day technical operations, ensuring customers receive a consistently high level of service while developing and supporting the engineers within the team. Previous experience working within a Managed Service Provider (MSP) environment is essential. You''ll be responsible for: Leading, managing and developing the technical team Conducting one-to-ones and appraisals, as well as supporting recruitment and onboarding Taking ownership of service delivery and ensuring SLA commitments are achieved Managing workloads and allocating engineering resources across support and project requirements Acting as a senior escalation point for complex technical issues Remaining technically involved and providing hands-on escalated support when required ..... full job details .....