IT Manager (Contact Centre)

IT Manager
Glasgow | Full-time

We’re looking for an experienced IT Manager to lead our technology function, manage infrastructure, and keep our business secure, connected, and future-ready.

What you’ll do:

- Lead and inspire the IT team.
- Manage IT budgets, suppliers, and governance.
- Oversee infrastructure, cloud, and unified communications.
- Drive a cyber security-first mindset and maintain key accreditations.
- Act as the final escalation point for IT services.
- Deliver projects that enable business efficiency and growth.

What we’re looking for:

- 10+ years in IT, with 5+ in leadership.
- Experience with contact centre technologies (Avaya, Cisco, Genesys, etc.).
- Strong knowledge of cloud/on-prem infrastructure and security frameworks.
- Proven ability to manage projects, suppliers, and stakeholders.
- A confident leader with excellent communication skills.

££ Ready to lead IT strategy and delivery£ Apply now through Cactus Search - matt@cactussearch.co.uk