IT Lead

Objective/purpose To lead and deliver robust, responsive, and forward-thinking IT support across the organisation, with a focus on maintaining and enhancing billing systems. This role aims to ensure operational continuity, drive technical innovation, and support field-based and internal teams through hands-on problem-solving, system optimisation, and collaborative development of IT infrastructure and workflows. Principal roles and responsibilities Provide responsive and effective IT support to internal teams. Maintain, troubleshoot, and enhance billing system. Tracking and ensuring connectivity, investigating and resolving issues with non-communicating software in collaboration with technical staff and field engineers. Travel to sites to install, repair, and configure hardware. Assist in generating and sending bills via the billing platform. Contribute to the development and optimisation of internal IT workflows and processes. Working with software suppliers to create, test and implement new solutions. Carrying out other tasks and duties as required appropriate to the post. Knowledge, Skills and Experience Required Essential: Proactive and self-motivated with a strong sense of ownership. Strong organisational skills with the ability to manage and prioritise your own workload. Excellent analytical and problem-solving skills. Eagerness to learn and adapt to new technologies. Comfortable working independently and as part of a team. High attention to detail and accuracy. ..... full job details .....