IT Infrastructure Support Engineer

OverviewIT Infrastructure Engineer. Our Client is a Global organisation with offices in the City of London. They are now looking to recruit an IT infrastructure system support and maintenance Engineer with at least 5 years experience in 1st to 3rd line support. You will be working with users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects.

Responsibilities

IT Infrastructure related project

Communicate and coordinate with the person in charge of the project in HQ (in Japanese)

Communicate and coordinate with the user in each office (in English)

Provide support for end users during system deployment/migration (User manual, user training)

Global User Support

Act as 2nd/3rd line support for IT infrastructure related enquiries and incidents.

Escalate the incidents to the appropriate vendors.

Incident management with the ticketing system (e.g. ServiceNow).

Skills / KnowledgeTechnical

Proven working experience in IT Service management operations

Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi)

Basic operating system knowledge (e.g. Windows 10, Windows Server, Azure)

Basic Microsoft Office 365 knowledge

Second line level technical support and problem-solving skill

Candidate needs to have strong interpersonal communication skills

Ability to work both independently and as part of a team.

Adaptability to work in a fast-changing environment

Strong written and verbal communication skills

Proficient in English and Japanese language skills (Reading/Writing/Speaking)

User facing support skills

Self-motivated and an innovative mindset

Experience

3 to 5+ years IT experience in a corporate environment.

Second line technical support

System Maintenance

Microsoft Windows, Windows Server, Virtual desktop, Microsoft365

Cisco/Fortinet

Project management experience preferred.

The salary for this position will be in the range £35K - £45K.

The Client is based in the City of London.

Do send your CV to us in Word format along with your salary and notice ..... full job details .....