IT Infrastructure Specialist

Summary:The IT Infrastructure Specialist is responsible for the optimal availability and performance of the company''s network infrastructure and related IT systems. This role ensures the reliable operation of servers, networks, and applications, while also supporting end-users and maintaining security and compliance standards.Duties and Responsibilities:Design and planningDesign and develop technical specifications for new IT services.Outline and document operational tasks required for IT service management.Define monitoring and reporting requirements for performance reviews.Installation and maintenanceInstall and connect hardware to the network, including servers, PCs, printers, and plotters, and verify their functionality.Install new or updated of system management and infrastructure-related applications.Perform routine and complex backups to ensure data integrity and system recoverability.Install and troubleshoot network software, managing switches, routers, VLANs, and firewalls.Support and troubleshootingMaintain accurate information about applications, including settings, versions, users, issues, and vendors.Provide second-line support for complex technical issues, escalating to vendors when necessary.Instruct and guide network users on new software implementations.Analyse and resolve complex problems related to office automation systems, telephony, applications, hardware, and peripherals.Provide individual support and answer complex user questions.Perform complex ..... full job details .....