IT Infrastructure Manager, EMEA and APAC

Overview Ref: 113577IT Infrastructure Site Manager EMEA andamp; APAC (CRO/CDMO)Exciting opportunity to lead IT site services and lab systems across multiple international sites. The opportunity includes oversight of Level 2 IT support, Smart Hands services, asset management, and lab systems support globally. The individual will also lead the IT Support for Labs team, ensuring compliance, performance, and continuous improvement. European travel will be required for this role - 1 or 2 times a quarter.Role ResponsibilitiesResponsibilities will include:Global IT Site Services andamp; Support (circa 2000 users)Asset andamp; Equipment ManagementSmart Hands SupportIT Support for laboratories (over 600 systems)Budget and Financial ManagementChange ManagementCustomer ExperienceInnovation and Digital Transformation - new initiatives/new technologyLeadership andamp; Team DevelopmentPerson SpecificationEssential skills will include: Proven experience in IT infrastructure operations and end user servicesStrong knowledge of backup, restore, patch management, and security complianceProficiency with Microsoft 365, SCCM, Intune, and Teams Room technologiesExcellent problem-solving, communication, and stakeholder management skillsAbility to lead cross-functional teams and manage vendor relationshipsCommitment to process automation, continuous improvement, and regulatory complianceRewardFantastic opportunity to work with a CRO/CDMO so any life sciences or pharmaceutical experience would be ..... full job details .....