IT Infrastructure Engineer - St Ives

Job Title: Infrastructure EngineerBased: St IvesSalary: Up to £50,000Department: Projects and ChangeAbout the RoleWe are looking for a skilled and proactive Infrastructure Engineer to join our Projects and Change team. This is a pivotal role that ensures the smooth day-to-day operation of our client''s IT environments, delivering high-quality support and innovative infrastructure solutions.You will play a key role in maintaining our reputation for excellence, helping us achieve our mission of providing the best IT support in the world. If you thrive in a fast-paced environment and enjoy solving complex technical challenges, this role offers an exciting opportunity to make a real impact.Key ResponsibilitiesAct as a technically experienced and knowledgeable member of the Infrastructure TeamProvide prompt, accurate, and consistent communication to colleagues and clientsDeliver day-to-day front-end support, resolving incidents and fulfilling service requests to minimise disruptionInvestigate, diagnose, and resolve technical issues, escalating where necessary for collaborationGain an in-depth understanding of client systems and infrastructures, maintaining accurate documentationSupport onboarding processes by assessing and documenting new client environmentsLead technical installations, implementations, and project delivery across client sitesTravel to client locations across the UK (occasional overnight stays required)Mentor and support Service Desk Analysts and Field ..... full job details .....