IT Incident & Problem Manager

IT Incident and Problem Manager - Belfast

We''re looking for an experienced Incident and Problem Manager to join an IT Operations team. In this role, you''ll take ownership of major IT incidents and problem investigations, working closely with internal teams and external suppliers to prevent issues, drive root cause analysis, and improve service quality across the business.Responsibilities

Lead and coordinate the full lifecycle of incident and problem management, from identification to resolution.Run RCA sessions, post-incident reviews, and status meetings, ensuring clear action plans and accountability.Proactively monitor KPIs and performance metrics, producing regular reports for senior stakeholders.Work across teams to deliver service improvement initiatives across people, process, and technology.Provide clear communication and updates during major incidents, ensuring the business stays informed.Qualifications

Strong experience in Incident and Problem Management within a complex, global environment (financial services a plus).Skilled in ServiceNow or similar ITSM tools.Excellent problem-solving and analytical skills.Confident communicator with experience managing senior stakeholders.ITIL v3/v4 Foundation or equivalent certification (preferred, not essential).Comfortable working with international teams across different time zones.Please apply now if you are meeting the above criteria, or contact Andrew Harrison ..... full job details .....