IT Helpdesk Technician

Robert Half are looking for an ambitious Support Technician who''s keen to bite off a new challenge - The ideal person will be personable, keen to be part of projects and have good communication to multiple stakeholders in and outside of the company.Provide 1st line IT support, troubleshooting hardware, software, Microsoft 365, user accounts, and business systems. Manage incidents, service requests, onboarding/offboarding, device setup, and access permissions while maintaining excellent customer service and meeting SLAs. Support IT projects, create documentation, deliver basic training, and contribute to improving IT processes.Provided 1st line IT support for hardware, software, Microsoft 365, and business applications.Logged, prioritised, troubleshot, and resolved incidents and service requests using a helpdesk ticketing system.Managed user onboarding/offboarding, account administration, access permissions, and device provisioning.Installed, configured, and supported desktops, laptops, mobile devices, peripherals, and Windows 11 environments.Supported Microsoft 365 technologies including Exchange Online, Teams, SharePoint, Entra ID (Hybrid), and Intune.Escalated complex issues to senior engineers or third-party providers while meeting SLA targets.Maintained IT documentation, knowledge base articles, and asset records.Assisted with IT projects, Microsoft Teams/video conferencing support, and user training.Delivered excellent customer service while promoting IT best practices ..... full job details .....