IT helpdesk technician

Job Title: IT Helpdesk Technician (x2 roles) Contract Type: Fixed Term for 6 months Location: Either based in Scotland central belt or mid/South of England Salary: 28 - 34kRole Summary Head Resourcing is currently recruiting for an experienced IT Helpdesk Technician to join a small, collaborative team of Service Desk Engineers. This is an exciting opportunity to provide 2nd line technology support to end users across a wide range of software applications and hardware devices. The role is critical to maintaining high customer service standards and ensuring timely and effective issue resolution. A lot of the role will involve travelling to client sites, so a driving license is also essential.Role Purpose You will take ownership of IT support services within a designated office location, ensuring that all technology performs reliably and that end users receive efficient and professional support. The role requires strong troubleshooting ability, attention to detail, and a continuous improvement mindset. In addition to daily operational support, you will contribute to the ongoing development of Service Desk processes and assist in identifying areas for service enhancement.Key ResponsibilitiesAct as a key contact for local IT support, working closely with office managers to ensure all technology provisions meet user needs.Respond to technical queries and support tickets from staff members, either on-site or via remote access tools.Conduct incident logging, tracking, and ..... full job details .....