IT Helpdesk Support

Job Title: IT Helpdesk SupportRate: 16-20phStart: ASAPDepartment: IT Services Reports to: IT Manager Purpose of the RoleProvide first-line technical support to staff and students, ensuring efficient resolution of IT issues and contributing to the smooth operation of the organization s IT infrastructure. Key Responsibilities Helpdesk Operations Act as the first point of contact for IT-related queries via phone or Helpdesk system.Log, track, and resolve tickets using Jira Helpdesk software, ensuring compliance with SLAs and KPIs.Escalate unresolved issues to second-line support or external vendors as required.Provide guidance and Support to staff and students on IT systems and best practices.Maintain accurate documentation of procedures, configurations, and troubleshooting steps. Technical Support Diagnose and troubleshoot hardware and software.Install, configure, and maintain operating systems, applications, and peripherals.Support Office 365, Windows 11 builds, and other enterprise software deployments. System Administration Assist with Active Directory management, user account setup, and permissions.Assist with Microsoft Azure management. Skills and Qualifications Strong knowledge of Windows OS, Office 365.Familiarity with helpdesk ticketing systems.Excellent communication and problem-solving skills. Personal Attributes Customer-focused with a proactive approach to problem-solving.Ability to work independently and as part of a team.Strong organizational skills and ..... full job details .....