https://jobs.co.uk/job/it-helpdesk-support-apprentice-qa--78efe9ec-722f-448d-95af-27803d7f1c9f RSS feed for IT Helpdesk Support Apprentice at QA. en-gb Tue, 25 Aug 2026 19:53:45 GMT https://jobs.co.uk/job/it-helpdesk-support-apprentice-qa--78efe9ec-722f-448d-95af-27803d7f1c9f https://jobs.co.uk/job/it-helpdesk-support-apprentice-qa--78efe9ec-722f-448d-95af-27803d7f1c9f Tue, 25 Aug 2026 11:56:15 GMT Location: Hereford | Salary: 17000.00-17000.00 Annual | Type: Permanent | Here at John Finch Computers, we have been providing professional computer support to home users for more than 20 years. About the role: We''re looking for a motivated Cloud Support Specialist Apprentice to join our team and complete a Level 3 apprenticeship. This is a great opportunity to start or develop a career in cloud computing, IT support, and digital technologies. As a first point of contact for customers, you''ll support Microsoft 365, Azure, and cloud-based applications while gaining hands-on experience in a professional environment. You''ll learn how to troubleshoot technical issues, manage user accounts and permissions, maintain documentation, and deliver excellent customer support. Ideal for someone with a passion for technology, a willingness to learn, and an ambition to build a long-term career in cloud and IT services. Responsibilities: Provide first-line technical support via phone, email, and ticketing systems, escalating complex issues when needed Support Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive, and user account management Create and manage user accounts, permissions, password resets, and Microsoft Entra ID administration Tr... Permanent