https://jobs.co.uk/job/it-helpdesk-support-analyst-proactive-appointments--af49838d-9ab8-459c-a3ca-79f1772b6679 RSS feed for IT Helpdesk Support Analyst at Proactive Appointments. en-gb Tue, 04 Aug 2026 23:35:56 GMT https://jobs.co.uk/job/it-helpdesk-support-analyst-proactive-appointments--af49838d-9ab8-459c-a3ca-79f1772b6679 https://jobs.co.uk/job/it-helpdesk-support-analyst-proactive-appointments--af49838d-9ab8-459c-a3ca-79f1772b6679 Tue, 04 Aug 2026 11:52:17 GMT Location: West Midlands | Salary: 30000.00-30000.00 Annual | Type: Permanent | IT Helpdesk Support AnalystOnsiteWe are looking for an experienced IT Helpdesk Support Analyst to join our client''s busy IT team on a permanent basis. Based at their Coventry site, you''ll provide hands-on IT support across both office and warehouse environments, ensuring users receive a high level of technical support and customer service.This is a varied, fast-paced role that requires someone who enjoys being visible on-site, is happy to get involved wherever needed, and can confidently support a wide range of IT issues. As part of the role, you''ll also participate in an on-call rota which includes nights and weekends, so flexibility is essential. Key Responsibilities Provide 1st and 2nd line IT support to office and warehouse users.Troubleshoot and resolve hardware, software and network issues.Manage user accounts, permissions and security through Active Directory.Deploy and maintain devices using SCCM.Support printers, label printers and other peripheral devices.Assist with the setup, maintenance and troubleshooting of handheld scanners and other mobile devices.Build, configure and deploy desktops, laptops and associated hardware.Escalate complex issues where appropriate whi... Permanent