IT Helpdesk Support (1st and 2nd line)

IT Support Analyst (1st/2nd Line)Day Rate: 150 - 200/day (Outside IR35)Location: Farringdon, London (5 days Onsite)Duration: 6 Months with Potential extensionAbout the RoleWe are seeking a proactive and hands-on IT Support Analyst to provide 1st and 2nd line technical support across our busy London office and regional sites. Reporting directly to the IT Lead, you will play a crucial role in delivering frontline technical assistance, keeping systems running smoothly, and supporting exciting new site launches.This is a fantastic opportunity to work within a major, fast-paced construction sector environment, supporting end-users, project teams, and key stakeholders.Key ResponsibilitiesUser Support: Provide frontline 1st and 2nd line support for hardware, software, and network-related issues, ensuring high-quality customer service via the help desk ticket system.M365 Administration: Utilize working knowledge of Microsoft 365 to administer and maintain SharePoint and OneDrive environments.Infrastructure and Deployment: Install, configure, and maintain computer systems, networks, printers, and peripheral IT equipment. Assist with software and OS rollouts.Maintenance and Projects: Perform routine system updates and performance monitoring. Support key IT projects, including hardware upgrades and new network installations.New Office Opening: Travel to Suffolk as required to assist with setting up and opening a new regional office.Documentation: Record support activities, ..... full job details .....