IT Helpdesk

IT Helpdesk - 1st to 3rd Line People Focused MSP 27k - 45k DOE + BonusWe''re partnered with a well-established, employee-first MSP that''s built its reputation on investing in people. Their culture is supportive, collaborative, and geared towards genuine long-term development.Whether you''re just beginning your IT career or you''re ready to deepen your technical expertise, this is an environment where you''ll be trusted, trained, and challenged - without the high-pressure "call centre" feel. You''ll be part of a close-knit team of 10, working with a wide range of technologies and clients.What''s on offer:1st Line - up to 27k DOE / 2nd and 3rd Line - up to 45k DOE + bonusPlease Note: This is a fully office based rolePaid certifications and a clear progression pathWellness perks, including gym accessFriendly culture with regular socialsStability - people join and stay long-term1st Line Support:Ideal if you''re a graduate with an IT-related degree or have 1+ year''s IT support experience. You''ll take on day to day queries, get hands-on with Office 365 and networking, and grow your technical toolkit in a nurturing environment.2nd / 3rd Line Support:Best suited if you''ve got 2-4 years'' MSP experience and can confidently handle escalations, client onboarding, and advanced troubleshooting. You''ll work with Windows Server, AD, firewalls, Citrix, VMware/Hyper-V, and Veeam.What we''re looking for:Full UK driving licence + own vehicle (site not accessible by public transport)Great ..... full job details .....