https://jobs.co.uk/job/it-helpdesk-engineer-1st-and-2nd-line-fortis-recruitment-solutions--287d8510-dcde-49d2-8ffa-9782040f0158 RSS feed for IT Helpdesk Engineer - 1st and 2nd line at Fortis Recruitment Solutions. en-gb Sat, 29 Aug 2026 19:59:55 GMT https://jobs.co.uk/job/it-helpdesk-engineer-1st-and-2nd-line-fortis-recruitment-solutions--287d8510-dcde-49d2-8ffa-9782040f0158 https://jobs.co.uk/job/it-helpdesk-engineer-1st-and-2nd-line-fortis-recruitment-solutions--287d8510-dcde-49d2-8ffa-9782040f0158 Sat, 29 Aug 2026 11:53:09 GMT Location: Chesham | Salary: 10000-500000 Annual | Type: Permanent | Service Desk Engineer Fortis are working with a great IT service provider to recruit a service desk engineer to join their team. The role will be based in the office close to Amersham . You will be a strong communicator and have excellent customer service skills. You will be troubleshooting a wide variety of technical issues whilst handling 1st and 2nd line tickets. This position would suit someone who has experience in 2nd line support working for an MSP supporting multiple clients. This is a Monday to Friday position on a day shift. The Candidate Excellent attention to detail A can do attitude with great team working skills Experience of supporting and administering the latest Microsoft technologies The Role Manage tickets 1st and 2nd line service tickets in line with SLA''s, keeping customers well informed throughout Monitor and maintain client infrastructure and systems, responding proactively to alerts. Produce and implement change requests for internal and external requirements. Support project handovers to service delivery for day-to-day support Requirements 2+ years'' IT support experience working within an MSP environment Microsoft 365, Azure, Active Directory an... Permanent