https://jobs.co.uk/job/it-helpdesk-blue-arrow--72b7845b-dd09-4c00-ac91-6883dff419ea RSS feed for IT Helpdesk at Blue Arrow. en-gb Wed, 29 Apr 2026 02:31:32 GMT https://jobs.co.uk/job/it-helpdesk-blue-arrow--72b7845b-dd09-4c00-ac91-6883dff419ea https://jobs.co.uk/job/it-helpdesk-blue-arrow--72b7845b-dd09-4c00-ac91-6883dff419ea Sat, 04 Apr 2026 11:51:39 GMT Location: County Antrim | Salary: 14.50-14.50 Hourly | Type: Temporary | IT Helpdesk - Customer ServiceLocation: Hillview House, 61 Church Road, Newtownabbey, BT36 7LQHours: Monday to Friday, 8am-5pm.Contract: Temporary ongoingPay: 14.50 per hour, effective from April 2026Start Date: 05/05/2026We are seeking four IT Service Desk Analysts to provide first-line support within a busy, phone-based service desk environment. The role focuses primarily on "log and refer" activity, capturing incidents and service requests, and routing them to the appropriate support teams. You will act as the first point of contact for users, delivering a professional and efficient service while adhering to defined processes and service levels. Key Responsibilities Act as the initial point of contact for all incoming phone-based IT queries and issues. Log incidents and service requests accurately into the service management system. Perform initial triage and refer tickets to the correct group to resolve. Provide clear, concise communication to users regarding next steps and expected timeframes. Escalate priority incidents promptly in line with escalation procedures. Work collaboratively with internal IT teams to support effective incident resolution. Essential Requirements Prev... Temporary