https://jobs.co.uk/job/it-helpdesk-apprentice-qa--5cefbd84-1924-4630-a72c-1671c7b967e9 RSS feed for IT Helpdesk Apprentice at QA. en-gb Sat, 03 Oct 2026 01:27:31 GMT https://jobs.co.uk/job/it-helpdesk-apprentice-qa--5cefbd84-1924-4630-a72c-1671c7b967e9 https://jobs.co.uk/job/it-helpdesk-apprentice-qa--5cefbd84-1924-4630-a72c-1671c7b967e9 Fri, 02 Oct 2026 11:53:15 GMT Location: Stirling | Salary: 10000-500000 Annual | Type: Permanent | Portal Technologies are looking for a motivated and enthusiastic apprentice to join our growing Service Desk team. This is an exciting opportunity to gain hands-on experience across IT support, cyber security, cloud services, websites, and telecoms while working towards an industry-recognised qualification. Key responsibilities: Provide first-line IT support via phone, email, and remote access. Log and manage support tickets, troubleshooting Microsoft 365, hardware, software, and networking issues. Set up user accounts, devices, MFA, and business applications. Assist with cyber security monitoring, phishing awareness campaigns, and security checks. Support website content updates and basic website maintenance. Help with telecoms administration, including user accounts, call routing, and handset configuration. Maintain accurate documentation and support client onboarding and deployment activities. About you: Passionate about IT and cyber security. Strong communication and customer service skills. Eager to learn and develop new technical skills. Organised, proactive, and keen to solve problems. Ability to work independently and as part of a team. Desirable... Permanent