https://jobs.co.uk/job/it-helpdesk-analyst-apprentice-qa--1a28741a-2869-4f92-84b4-02d7ce00fb81 RSS feed for IT Helpdesk Analyst Apprentice at QA. en-gb Wed, 26 Aug 2026 09:11:25 GMT https://jobs.co.uk/job/it-helpdesk-analyst-apprentice-qa--1a28741a-2869-4f92-84b4-02d7ce00fb81 https://jobs.co.uk/job/it-helpdesk-analyst-apprentice-qa--1a28741a-2869-4f92-84b4-02d7ce00fb81 Tue, 25 Aug 2026 11:55:57 GMT Location: Aberdeen | Salary: 10000-500000 Annual | Type: Permanent | Start your IT Support career with Aberdein Considine! The IT Helpdesk Analyst will be responsible for delivering a high-quality service in line with the firm''s policies and procedures. They will consistently demonstrate values driven behaviour by showing genuine care for clients and colleagues, striving for excellence through going above and beyond and fostering a culture of collaboration and teamwork. Responsibilities: Providing effective 1st line technical support by diagnosing, resolving and escalating technical issues or bugs appropriately Assist with troubleshooting, maintaining, developing and enhancing key systems or applications Assist with maintaining and improving existing systems to ensure reliability and performance Installing, configuring, developing and supporting IT assets (software and hardware) to ensure users are equipped to perform their roles effectively Working collaboratively between specialised IT teams to maintain agreed service delivery standards Maintaining accurate and up-to-date technical documentation for processes, common tasks, applications, integrations and changes Required skills: Driving licence Ability to think logically and sy... Permanent