IT Helpdesk Analyst (1st and 2nd Line Support) - West Yorkshire Are you a skilled IT professional with a passion for problem-solving and a customer-focused mindset? My client, a global organisation at the forefront of innovation in their industry, is seeking an IT Helpdesk Analyst to join their dynamic support team. You ll play a vital role in providing technical support across Europe, the USA, and Asia as part of a follow-the-sun 24/7 model. This role is ideal for someone with at least 2 years'' experience in 1st and 2nd line support who thrives in fast-paced environments and enjoys working both independently and collaboratively. Key Responsibilities: Deliver professional support via email, phone, and service desk portal to remote and on-site users Log and manage incidents through to resolution using an ITSM tool Monitor systems and respond proactively to alerts Manage IT assets and user access to internal and third-party systems Support and maintain hardware/software systems and resolve technical issues Requirements: 2+ years'' experience in a Service Desk/Desktop Support role Strong communication and troubleshooting skills Familiarity with ITSM tools (e.g., Freshservice) and ITIL processes Solid knowledge of Windows desktop/server environments, Active Directory, and basic networking Experience with business systems like SAP B1, Salesforce, and endpoint management tools like InTune Exposure to O365 or Google Workspace Benefits: Competitive salary based on experience ..... full job details .....