IT Helpdesk Advisor

Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their support team within their modern service office in Peterborough.We are currently seeking Service Desk Advisers to provide first-line IT support to external clients. This is an excellent opportunity for candidates with strong communication skills and a passion for customer service and technology. Full training will be provided, making this role suitable for both experienced support advisers and those looking to begin a career in IT support.Location: PeterboroughHours: 37.5 hours per week, between 7am 7pm, with flexible shift rotation and occasional weekendsPay Rate: £13.45 per hourContract: Temporary to PermanentWhat s on offer: Competitive hourly payOvertime opportunities paid at time and a halfFull training and ongoing supportWeekly payCareer progression within a growing IT teamTemp of the Month reward vouchers Key Responsibilities: Delivering first-line IT support to external customers via phone and emailLogging, tracking, and updating support tickets accuratelyTroubleshooting hardware, software, and network-related issuesEscalating more complex technical issues where requiredGuiding customers through step-by-step solutions professionally and efficientlyMaintaining accurate documentation and knowledge base recordsSupporting continuous improvement within the service desk teamProviding excellent customer service and building strong client relationships The Ideal Candidate: ..... full job details .....