IT Field Technician

Our outstanding and successful client, a national IT Service Provider who work with some of the biggest household names in the UK are looking to recruit an experienced

IT Field Technician

to join them on a permanent basis.You will be based in the

Gloucester, Oxford, Worcester

area, and will attend customer sites in the region to diagnose and resolve technical IT issues relating to customers on-site technology, including EPOS, business systems, and back office servers.You''ll be the bridge between tech issues and business success - making a tangible difference for customers!Location:

Covering the

South West / Lower West Mids

region (on-site visits + remote reporting)Travel:

Significant regional travel with some overnight stays (full expenses and accommodation provided)Company Van:

Van providedHours:

Monday to Friday (core hours will be 8am-5:30pm - with 1 in 8 weekends)Salary and Benefits:

Salary will be 24,200 plus 2,100 for standard weekend overtime, plus additional overtime which will take your salary higher. You will get excellent benefits package including 23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension.What You''ll Do:Visit customer sites to

diagnose and resolve

EPOS, network, and business system issuesCapture photographic evidence

and compile

clear, actionable reportsCoordinate fixes

- liaise with management, IT providers and third partiesMediate IT solutions

between franchisees, service desks, and IT contractorsEnsure

accurate stock tracking

and report completion for smooth operationsKeep stakeholders

informed and updated

at all timesWhat we''re looking for:Excellent experience in IT maintenance and fault diagnosis, including hardware, networks, and systemsExcellent Customer Service skills and the ability to communicate effectively with internal and external customers, stakeholders and third parties.High degree of flexibility in terms of hours of work and location.High level of health, safety and environmental complianceFull clean driving license.Clean DBS ..... full job details .....