IT Field Technical Analyst

Cadent Gas Ltd Deliver hands-on IT support that keeps Cadent s operations running smoothly We are hiring for a IT Field Technical Analyst based in Sheffield to provide frontline technical support across the network. Working within IT Service Operations, you''ll be the trusted local IT expert, supporting colleagues across the business and ensuring they have the tools, technology and support needed to work effectively. This is a varied, hands-on role where you''ll provide 1st, 2nd and 3rd line support, manage local IT infrastructure and act as a key point of contact for technical issues across your network. From supporting end users and troubleshooting hardware to maintaining local technology assets and driving service improvements, you''ll make a direct impact on our operational performance. Working closely with operational teams, suppliers and wider IT functions, you''ll help ensure technology services remain reliable, secure and fit for purpose across Cadent''s estate. Why you''ll love this role: Frontline IT Impact Provide direct technical support to colleagues across operational sites, helping resolve issues quickly and effectively. Technology Variety Work across desktop services, networking, applications, telephony, mobile devices and audio-visual technologies. Ownership and Problem Solving Take ownership of incidents from identification through to resolution, delivering excellent customer service throughout. Regional Visibility Build strong relationships with ..... full job details .....