IT Field Service Team Lead

Role: IT Field Operations ManagerLocation: Marston Green (On-site for Probation, Hybrid Once Passed)Salary: £30,000 - £35,000 (depending on experience)Network IT are supporting a large organisation in the search for an experienced IT Field Operations Manager to lead and own their client-facing IT Field Support operation. This role is responsible for managing field-based IT services, coordinating Field Engineers in reaction to tickets and client calls, and acting as the most senior technical escalation point for field incidents.This position combines operational leadership, hands-on technical expertise, and client service ownership. You will ensure the efficient delivery of onsite support while maintaining high service standards, strong SLA performance, and excellent client relationships.Due to the field-based nature of this role, the successful candidate must hold a full UK driving licence and be flexible to travel between sites as required.Role OverviewAs the IT Field Operations Manager, you will take end-to-end responsibility for the IT Field Support function. You will manage the day-to-day operation of field services, ensuring Field Engineers are dispatched efficiently in response to support tickets and calls, while also providing senior-level technical oversight.You will serve as the primary escalation point for complex and high-impact issues, guiding engineers through resolution and contributing technically when required. The role plays a key part in maintaining stable ..... full job details .....