IT Field Service Manager

One of our international clients'' with a HQ in Newcastle are looking to bring on an IT Field Service Manager as part of their core IT Ops Function.You will be involved in leading a national team of IT Field Engineers, ensuring all sites within the organisation are provided with the IT Support they need.You will be customer focused driven, with a keen eye for detail and will help develop and improve how the team operates moving forwards.The role is 4 days on site your main location will be Newcastle, although travel to the various sites across the country will be required.Key responsibilities:Formulate both short-term day-to-day and longer-term IT Field Service plans and identify and work on continuous improvement of the service.Manage the Field Engineering teams day-to-day operations, providing colleagues with IT Support they require, giving confidence that issues will be investigated, actioned and resolved.Create a positive culture that emphasises customer centricity, continuous improvement, cost efficiency, and agility.Plan, support and manage the introduction of new services (e.g. knowledge) for IT Field Services.Lead resource planning for the team for both support and projects (incl. Tech refresh, MandA, Site Refurbs or Application rollouts), engaging with stakeholders across IT (e.g. PM''s, PMO, Tech Co-ordinators, Service Desk etc), ensuring required outcomes are achieved.Create, manage and deliver a backlog of improvements for the Field Engineering team. Work closely ..... full job details .....