IT Field Engineer

Field Engineer / 2nd Line Support Engineer Buckinghamshire (Aylesbury Area) Hybrid and Field-Based£45,000 - £50,000, depending on experience. Our client, a growing Managed Services Provider (MSP), is looking to recruit a Field Engineer to support a diverse customer base across Buckinghamshire and the surrounding areas. This is an excellent opportunity for a hands-on IT professional who enjoys a mix of remote support and on-site customer engagement. Initially, the role will be split between 2nd Line Service Desk support and field-based engineering work, with the expectation that the position will become increasingly customer-site focused as the organisation continues to expand its presence across the region. Working as part of a busy MSP support team, you will provide a combination of remote and on-site technical support to customers across Buckinghamshire, including Aylesbury, Thame, Milton Keynes and surrounding areas, with travel to London once per month. Key responsibilities: Providing 2nd Line technical support via the service desk Troubleshooting hardware, software and end-user issues Building, configuring and deploying laptops and desktops Diagnosing and resolving device failures and hardware faults Carrying out on-site support visits and technical call-outs Supporting Microsoft 365 environments and core infrastructure technologies Delivering a high level of customer service to both technical and non-technical users Assisting with proactive maintenance and customer ..... full job details .....