IT Engineer

EngineerLocation: Field Based - covering mainly sites across Wiltshire and Somerset, with additional travel required across the South of England.Salary: £30,000Hours: 37.5 hours per week The RoleAs an Engineer, you provide high-quality onsite technical support, contribute to infrastructure and service improvement projects, and act as the first technical escalation point for complex hardware and software issues. You maintain a professional, customer focused approach at all times, especially during challenging or high pressure situations.Skills and Experience:Proven ability to deliver high-quality technical support, resolving a wide range of faults, queries, and incidents in a timely manner.Strong customer service focus, with the ability to communicate confidently, professionally, and effectively with customers, colleagues, and stakeholders.Experience managing and prioritising workloads to meet SLAs, KPIs, and deadlines in a fast-paced environment.Ability to take ownership of tasks and see them through to completion, working both independently and collaboratively within a team.Demonstrable experience delivering technical projects efficiently and to a consistently high standard.Strong attention to detail, with the ability to maintain accurate records, documentation, and task updates within agreed timeframes.Experience following and adhering to structured processes and procedures, ensuring compliance and quality of service delivery.Proactive approach to problem-solving, ..... full job details .....