IT Engineer

Job Title: IT Support Engineer
Location: Wrexham, North Wales
Salary: £35,000 per annum + excellent benefits
Type: Permanent | Full-time

About the Opportunity Trek Recruitment is delighted to be partnering with a well-established manufacturing business in Wrexham to recruit an experienced IT Support Engineer.

THE ROLE
This is a varied, hands-on role offering the chance to support a wide range of IT systems and infrastructure while delivering excellent first- and second-line support to users across multiple sites. You will play a key role in maintaining reliable, secure, and efficient IT operations that directly support the business’s manufacturing activities.

If you enjoy solving problems, supporting users, and working with a broad technology stack, this is an excellent opportunity to join a supportive team in a stable manufacturing environment.
Key Responsibilities

• Deliver first- and second-line IT support (on-site and remote) for hardware, software, and network issues
• Manage and maintain Windows & Ubuntu servers, Active Directory, VMware/vSphere, and Veeam backup solutions
• Support Microsoft 365, Windows 10/11, and end-user applications
• Manage and configure network infrastructure including switches, firewalls, printers, and endpoints
• Work with technologies such as SQL Server, MySQL, Synology DSM, Fortinet FortiOS, Certero, and Axonius
• Collaborate effectively with head office and branch teams via Microsoft Teams
• Document processes in Confluence, create database queries, and maintain system records
• Ensure hardware/software availability and promote good security practices

• Strong experience in Windows Server environments (IIS, Print/File Services, Terminal Services)
• Solid working knowledge of Active Directory, networking (firewalls, switches), and core IT security principles
• Proven ability to deliver effective support both remotely and in-person
• Excellent communication skills with the ability to explain technical issues clearly to non-technical users
• HNC/HND or Degree in IT, Computer Science or a related field, combined with relevant practical experience

• Familiarity with Cisco Meraki, CCNA, network CLIs, or advanced networking
• Exposure to Azure Data Studio, SharePoint, Jira, Confluence, Metabase, GitHub, or VS Code
• Knowledge of virtual desktop infrastructure, ZPL/label printing, SSH/CLI, or BI reporting
• Experience with the FIA framework or formal IT documentation control