IT Engineer (Onsite)

IT Support Engineer (Fully On-Site) 200 a day (Umbrella)6 weeksLeeds Currently looking for an on-site IT Support Engineer to support satellite campuses (existing and new) and visit them on a regular basis. Monitoring and identifying any trends, problems or reoccurring issues logged with the IT Support Team and escalate these as appropriate. Assisting and supporting other IT Support Engineers with incident escalations and problems through to resolution; providing training and supporting documentation where appropriate. Providing an efficient technical support service for all IT devices and ensuring software and equipment is always completely functional and optimised for students, staff, and any other customers. Providing support and resource cover for other sites in the event of sickness/holiday etc. Key Skills and Experience Excellent technical knowledge of Microsoft Windows 10,11 and Microsoft Office 2019/O365Solid experience in a customer service roleExcellent knowledge with 2nd and 3rd line experience of supporting a wide range of software packages (primarily MS Windows 10/11, Office 365/19.Experience of 2-factor authentication technologies for remote accessPowerShell script writingPackaging MSI for SCCMIntune/MEMACITIL processes: Incident, Problem and Change ManagementExcellent customer service skillsProfessional appearanceAble to cope when under pressureAble to identify issues and suggest/implement solutionsSound knowledge of MS Office products including Office ..... full job details .....