IT Engineer - Harrogate

IT Services Engineer - 29,500 - 37,000 - HarrogateOur client is seeking an experienced IT Engineer to join their established IT Operations team, supporting customers across the North Yorkshire region.This is an excellent opportunity for a customer-focused IT professional who enjoys a hands-on role, combining on-site and remote support across multiple locations. You''ll play a key role in delivering high-quality IT services, troubleshooting technical issues, and ensuring users receive an efficient and responsive support experience.The role offers a varied workload, autonomy, and the opportunity to work within a well-established organisation supporting critical operational environments.Key ResponsibilitiesDeliver first and second-line IT support across multiple customer sites.Troubleshoot and resolve hardware, software, application, and peripheral issues.Support desktops, laptops, printers, mobile devices, and end-user technologies.Provide both remote and on-site technical support to users.Assist with the installation, configuration, and maintenance of IT equipment.Ensure incidents and service requests are resolved within agreed service levels.Maintain accurate documentation of support activities and technical procedures.Work collaboratively with wider IT teams to deliver service improvements and project work.Skills and Experience:EssentialPrevious experience within an IT Support, Desktop Support, Service Desk, or IT Engineer role.Strong troubleshooting and problem-solving ..... full job details .....