IT Deskside Engineer

IT Deskside Engineer (1st/2nd Line) - Contract Adecco are recruiting on behalf of a Local Authority for an IT Deskside Engineer (1st/2nd Line) Location: Croydon Town Hall with travel to various Council sitesWorking Arrangements: This role if FULLY OFFICE BASED. Working from home will not be considered. Contract Type: Temporary Contract initially for 3 months Pay Rate: £220 per day UmbrellaHours: 36 hours per weekDriving Licence: Full UK Driving Licence Essential About the Role A Local Authority is seeking a proactive and hands-on IT Support Engineer (1st/2nd Line) to assist with a period of increased demand across the IT Service Desk. The successful candidate will play a key role in reducing a backlog of incidents and service requests, supporting end users, building and deploying devices, and providing high-quality technical support across council sites. This is a fully onsite position, and candidates must be willing to work from council locations five days per week. Travel between sites may be required using a council-provided vehicle. Top 3 Key Skills Required Laptop Build and Deployment using Microsoft Intune 1st and 2nd Line Helpdesk Troubleshooting BAU Ticket Resolution and Queue Management using ServiceNow Key Responsibilities Service Desk and Technical Support Provide high-quality 1st and 2nd Line IT support to council users. Diagnose and resolve hardware, software, and user account issues. Manage, prioritise, and resolve incidents and service requests within ..... full job details .....