IT DESK ANALYST x2

Our client is seeking to complement its existing IT team with the addition of

TWO SUPPORT DESK ANALYSTS .You will be an IT Service Desk analyst, with a positive

approach

and a

''can-do''

attitude. You will need to be flexible and adaptable to the needs of the business, the

chairman , and

stakeholders . Ability to react

quickly , as necessary, to resolve IT-related issues, in multiple locations including on occasion the

Chairman''s

private jet.This is a

unique

opportunity

that will enable you to progress your career

within

a dynamic, forward-thinking, and exciting group of businesses as it enters a new period of extensive growth and expansion in the UK and beyond.Responsibilities1st-line hardware and software support for desktop computers, desk and mobile telephony, and other

handheld

devices across multiple sitesInstallation of new hardware and softwareTroubleshooting issues / answering queries to successful resolutionUser management - accounts, permissions, distribution listsExperience and qualificationsEssentialMinimum of 12 months''

commercial

experience in a similar role within a small- or medium-sized organisationPrevious experience supporting users by telephone and ticketing systemThree A- or five AS-levels / City and Guilds diploma / NVQ level 3 / or equivalentBeneficialMinimum of 18 months''

commercial

experiencePrevious experience supporting more than one company/divisionPrevious support experience for a recruitment agencyHND / DipHE / NVQ level 4 / degree with honours / or equivalentSkills and competencyEssentialSupport of Microsoft Office 2010 or greater, Windows 7 or greaterFamiliarity with the internals of a PC/laptopAbility to diagnose various desktop and laptop issues, including operating system, TCP/IP networking, hardware component failure/intermittent issuesAbility to follow instructions or procedures, and check own workComfortable working independently and with othersBeneficialExperience supporting Active DirectorySupport of Microsoft Office 2016, Visio, Windows 10Experience with Office 365Support of Android and iPhone phones, Android and iPad tablets, and MacsExperience with automated build and deployment toolsKnowledge of Windows Server 2008 and 2012Ability to estimate task duration and communicate progressPLEASE APPLY IMMEDIATELY, VISIT US AT ARMSTRONGKNIGHT ONLINE, OR CALL TO PROGRESS YOUR APPLICATION FOR THIS EXCEPTIONAL CAREER ..... full job details .....