IT Data Centre Technician

Overview

This role is in support of Data Centre Operations for Proximity Services based at the Slough Data Centre (LO5) where the aim is to deliver service to the best possible standard for all infrastructure and processes managed within the data centre. The Data Centre engineer will be responsible for providing technical assistance and overall support to our customers providing 24/7 cover through a 12 hour shift pattern. The Data Centre Engineer will also be responsible for the installation of racks, housing, network and computer equipment. Each Data Centre Engineer is also responsible for managing and implementing installations as required, including shelves, power strips, rails, cable management and customer IT equipment. When required identify issues with the hardware or cabling, which can include replacing internal components and testing, tracing and labeling of cabling. Liaising with counterparts within the company globally and 3rd parties, on hardware related issues and processes. The Data Centre Engineer will also share responsibility for upholding the standards of tidiness, cleanliness, security, asset information and installation standards within the computer suites.Responsibilities

Provide technical assistance and support to customers, delivering 24/7 cover through a 12 hour shift pattern.Install racks, housing, network and computer equipment.Manage and implement installations as required, including shelves, power strips, rails, cable management and customer IT equipment.Identify issues with hardware or cabling, replace internal components, test, trace and label cabling.Liaise with counterparts within the company globally and third parties on hardware-related issues and processes.Uphold standards of tidiness, cleanliness, security, asset information and installation standards within the computer suites.Qualifications and Skills

Computer engineering experience and knowledge to achieve optimum methods of working.Cabling experience and knowledge to achieve optimum methods of working.Installation of rack mount kit including HP and CISCO.Hardware maintenance - swapping of failed customer replaceable parts such as cache battery, HDD, Power Supply.Highly motivated with a positive and pro-active attitude to work.Willingness to make changes to improve operational efficiency through innovation, process and procedures, adopting and adapting ideas and practices from elsewhere.Ability to act rapidly and logically under pressure and make effective use of others in resolving problems.Capable of working with the minimum of supervision.Good written and verbal communication skills (English).Good working knowledge of Outlook, Word and Excel.Excellent team skills, with an ability to listen and contribute to discussions and meetings.Customer and service focused, with determination to meet their needs.ITIL Accreditation (Desirable).Experience of HP Service Manager 9 and Service Now (Desirable).Must hold a valid UK driving licence (Desirable).Flexible (Desirable).Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you''ve got deep experience in commercial real estate, skilled trades or technology, or you''re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward., Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL''s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and ..... full job details .....