IT Customer Support Technician

IT Customer Support Technician (1st Line Support)OverviewWe''re working with a growing company in Bristol seeking a CustomerIT Support Technician to join their 1st line support team.This is a varied role combining technical support, customer interaction, and training. You''ll troubleshoot issues, support users, and help create documentation and training materials.Great opportunity for someone early in their IT support career looking to build technical depth in a supportive environment.Key ResponsibilitiesAct as first point of contact for customer support queriesInvestigate, replicate, and log technical issuesWork with development teams to resolve bugsManage user accounts, access, and system updatesCreate user guides, FAQs, and support documentationDeliver customer training (remote and onsite)Maintain strong product knowledge to support users effectivelyAbout You1+ year experience in IT support / helpdesk / software supportStrong communication and problem-solving skillsGood attention to detail and customer focusAble to learn new systems quicklyDesirable: SQL, Freshdesk or similar tools, ISO awareness, asset management or public sector exposureHoursMon-Thu: 09:00-17:00Fri: 09:00-16:30On-call rota (early/evening cover, 2 slots per week, paid allowance)BenefitsBristol - (Hybrid - 3 days office 2 days per annum)Salary up to £30,000 per annum plus on call allowance potential of £2,700Full Time - Permanent (37 hrs)A full clean licence is preferred but not essentialAnnual salary ..... full job details .....